Before you begin, you will need to have the following information:

  • Your Rainbow Email address and password
  • The email settings for your rainbowtel.net or carsoncomm.com account

Rainbowtel.net email customers settings

  • Incoming Mail Server: mail.rainbowtel.net (POP = 995, SSL enabled; IMAP = 993, ssel enabled)
  • Outgoing Mail Server: smtp.rainbowtel.net (465, SSL enabled; service requires authentication)

Carsoncomm.com email customers settings

  • Incoming Mail Server: mail.carsoncomm.com (POP = 995, SSL enabled; IMAP = 993, ssel enabled)
  • Outgoing Mail Server: smtp.carsoncomm.com (465, SSL enabled; service requires authentication)

Next, follow one of these instructions on how to set up your smartphone

For iPhone users

  1. Go to Settings > Mail, Contacts, Calendars
  2. Click Add Account
  3. Select Other > Add Mail Account
  4. Type in your name, email and password. The description will autofill.
  5. *Type in your name as you want it to appear in your outgoing messages to recipients.
  6. Click Next
  7. Under the “Incoming Mail Server” box for the “Host Name” type in “mail.rainbowtel.net” or “mail.carsoncomm.com” depending on your email address. For “User Name” type in your email address in the following format username@rainbowtel.net or username@carsoncomm.com
  8. Under the “Outgoing Mail Server” box for the “Host Name” type in “smtp.rainbowtel.net” or “smtp.carsoncomm.com” depending on your email address. The User Name and Password is optional, however, we suggest going ahead and typing it in. Again, using the following format for the User Name username@rainbowtel.net or username@carsoncomm.com
  9. Click Next. It will take a few minutes to verify the account information.
  10. Click Save

For Android users

  1. Click on the email icon on the home screen.
  2. A box will pop up with 4 more icons, click email again.
  3. Once it’s opened it will take you to the account setup. Type in your email and password and click next.
  4. It will check the incoming and outgoing server. Once it’s authenticated it will take you to account settings. You will have the option of the frequency you want your email to check for more messages. The default is 15 minutes. Keep in mind, the more frequent it checks for emails, the faster your battery will die.Click next.
  5. The next screen will have your email address and it may ask you to type in your first and last name as you want it to appear when sending an email. Click next.
  6. It will say “Waiting for sync”. Once the sync is complete your email is ready to use.

If you require additional assistance setting up your email, please contact our technical support at 800-892-0163.