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Setting Up
Your Rainbow Email

Need help setting up your Rainbow email on your phone or computer? You’re in the right place. Below are the server settings and step-by-step instructions to get you connected, whether you have a @rainbowtel.net or @carsoncomm.com email address.

Smartphone receiving an email notification, symbolizing Rainbowtel’s digital customer support via email

Email Server Settings

Depending on when you became a customer, your email address will end in either @rainbowtel.net or @carsoncomm.com. Use the correct settings below to set up your email account.

 For rainbowtel.net email addresses:

  • Incoming Mail Server (POP3/IMAP): mail.rainbowtel.net
    • POP3 Port: 995 (SSL enabled)
    • IMAP Port: 993 (SSL enabled)
  • Outgoing Mail Server (SMTP): smtp.rainbowtel.net
    • Port: 465 (SSL enabled; requires authentication)

 For carsoncomm.com email addresses:

  • Incoming Mail Server (POP3/IMAP): mail.carsoncomm.com
    • POP3 Port: 995 (SSL enabled)
    • IMAP Port: 993 (SSL enabled)
  • Outgoing Mail Server (SMTP): smtp.carsoncomm.com
    • Port: 465 (SSL enabled; requires authentication)

Email Format:
Use your full email address as your username:
username@rainbowtel.net or username@carsoncomm.com

Setting Up Email on a Smartphone

Before you begin, have your full email address and password ready.

For iPhone:

  1. Open Settings > Mail > Accounts
  2. Tap Add Account, then choose Other
  3. Tap Add Mail Account
  4. Enter your Name, Email, Password, and a short Description (like “Rainbow Email”)
  5. Under Incoming Mail Server, enter:
    • Host Name: mail.rainbowtel.net or mail.carsoncomm.com
    • Username: your full email address
    • Password: your email password
  6. Under Outgoing Mail Server, enter:
    • Host Name: smtp.rainbowtel.net or smtp.carsoncomm.com
    • Username & Password: (Optional but recommended)
  7. Tap Next and wait for account verification
  8. Tap Save to complete

For Android:

  1. Open the Email app
  2. Enter your Email and Password, then tap Next
  3. Choose either POP3 or IMAP, then enter:
    • Incoming Server: mail.rainbowtel.net or mail.carsoncomm.com
    • Port: 995 for POP3 or 993 for IMAP (SSL enabled)
  4. Enter:
    • Outgoing Server: smtp.rainbowtel.net or smtp.carsoncomm.com
    • Port: 465 (SSL enabled; authentication required)
  5. Choose your sync frequency and notification preferences
  6. Enter your name (this will appear in your sent emails)
  7. Tap Done—your email is ready!

Still Need Help?

If you run into any issues, our friendly tech support team is here to help.

📞 Call us at 800-892-0163
📧 Email us at customerrelations@rainbowtel.com

We’re happy to walk you through the setup or troubleshoot anything you need.