How to View Your Bill

• Monthly cycle: Bills are generated on or around the 1st and due by the 15th of each month.

• Advance vs. usage charges: Service charges are billed in advance; usage-based charges (e.g., long-distance calls) appear on your next statement.

• Transaction history: View up to 16 months of invoices at ebill.rainbowtel.net – each line shows date, description, and amount.

Paperless Billing

• Enrollment: In your eBill portal, go to Settings → General and toggle Web bill only.

• Email alerts: Each month you’ll get a summary of your balance and due date when your bill posts.
• Save & earn: Paperless subscribers who also enroll in AutoPay on new internet plans receive a $5 monthly discount.
• Opt-out anytime: You can switch back to printed bills at any time.

Billing FAQs

• When is my bill due?
  Bills are due by the 15th of each month.
• What payment methods do you accept?
  Checking/savings accounts; debit or credit cards (AmEx, Discover, Mastercard, Visa).
• How do I update my payment information?
  Log in → Pay Bill → Add Credit Card or New Bank Account.
• Can I schedule a future payment?
  Yes—select Schedule your Payment and pick any date up to 30 days out.
• Why did I see a prorated charge or credit?
  If you added or removed service mid-cycle, you’ll see a partial-month adjustment on your next bill.
• How do I register for online access?
  Go to rainbowtel.net → Pay Bill → Register with your invoice number and amount due.

Rainbow eBill App

1. Download & log in

• Search “eBill Mobile” in the App Store or Google Play.
• Open the app and type in your zip code. 
• Use your web-account credentials—or tap Register Here with your invoice number and amount due.

2. Pay your bill

• Log in to your eBill account
• Tap the Pay Bill tab.
• Choose Total Amount (default) or Other Amount, then select Today or schedule up to 30 days ahead.
• Review and tap Submit Payment

3. Set up AutoPay

• Log in to your Ebill account
• Click the Auto Pay tab
• Review the payment, scroll to the bottom of the screen, click Accept Terms, and click Submit Payment Update
• You can use the selected payment method or add a new one.
• Under the Auto Pay tab, select an existing payment method or add a new card/bank account.
• Enrolling in both AutoPay and paperless billing earns you a $5 monthly discount on new internet plans

4. View past invoices

• Select from up to 16 months of statements via the dropdown in the dashboard.