Posted on May 6, 2019

Rainbow Communications has received Pivot Group’s 2018 Outstanding Customer Experience Award, recognizing excellence in customer service. Pivot Group is an independent research provider that monitors Rainbow’s customer service efforts via follow up calls made to current customers.

To be selected for the award, companies must achieve a high overall satisfaction rating from customers based on their interactions with the company. Pivot Group asks about their experience, analyzes the data and compares the data Rainbow’s peers around the country. The top performing companies are recognized for excellence in customer service.

Jason Smith, General Manager/CEO of Rainbow Communications said, “We are proud to receive the Outstanding Customer Experience Award. This Award recognizes our ongoing commitment to treat every customer as we would want to be treated. This award is an affirmation of the important work done by every employee in our company.”

Pivot Group first offered the Outstanding Customer Experience Award in 2017. Rainbow Communications will be eligible to receive this award in future years.